Here is a press release one of our clients, Azalea Orthopedics, recently submitted. Congradulations on your success.
(Tyler, Texas)- Azalea Orthopedics in Tyler, Texas, was ranked in the 97th percentile of healthcare facilities across the country for patient satisfaction, according to a patient satisfaction survey conducted by Press Ganey Associates, reported the Tyler Morning Telegraph.
Within their specific region which includes Texas, Oklahoma, Arkansas and Louisiana, Azalea Orthopedics (Azalea) ranked in the 99th percentile.
The Press Ganey Associates survey measured several factors including the concern for patients' privacy, sensitivity to patients' needs, waiting times, communication of delays and quality of care.
Azalea, which has ranked in the 92nd percentile the past three quarters, aimed to reach the 95th and exceeded its goal by reviewing data from previous year's surveys and identifying areas for improvement. The staff members collectively worked to push past that extra point and finally reached the 97th percentile. Azalea officials said as reports are released each quarter they review data to identify areas that need the most improvement. As one objective was met, the staff looked toward the next one.
"It's about taking ownership," said Dr. Michael Russell, an Azalea orthopedic spine surgeon. "It’s important to not just care for the patient, but give them a good experience while here, and take care of their families' needs."
"The goal is to stay at 95 percent or better and we will be satisfied," Russell said. The clinic was also recognized for an improvement of 1.3 mean score points in overall satisfaction from Feb. 1 to April 30, 2009.
About Press Ganey
For more than 20 years, Press Ganey has led the health care industry working with more than 7,000 health care organizations, including nearly 40 percent of U.S. hospitals—to measure and improve their quality of care.
Millions of patients, employees, and physicians complete their surveys annually and offer the industry's most comprehensive comparative databases. By transforming their survey results into action plans and improvement strategies, they help their clients achieve growth and success that can be measured.
Clients turn to Press Ganey for the industry's largest databases of comparative customer feedback, as well as actionable survey data, resources for crafting action plans, and unparalleled customer service.
About Azalea Orthopedics
In addition to general and pediatric orthopedic, Azalea Orthopedics provides care for: nerve pain, the spine, sports medicine, foot and ankle problems, knee and hip problems, hand and elbow problems, and offers physical rehabilitation. It has 140 employees including 19 surgeons at two locations: 1905 Donnybrook Ave. and 3414 Golden Road. Azalea Orthopedics will combine their two current locations in July 2009 and continue to offer their general and pediatric orthopedic services at the Donnybrook site.
Submitted by Frank Buddenbrock, Internet Marketing Strategist for Azalea Orthopedics.
More information is available at: http://www.azaleaortho.com/.
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